Privacy Policy

Overview

This Privacy Policy explains how Addis AI (also referred to as Addis Assistant, we, our, or us) collects, uses, stores, and shares personal information when you use:

• our websites, including addisai.ch and addisassistant.com and related pages,
• our mobile apps and AI assistant features, and
• our contact, demo, newsletter, and waitlist forms.

By using our services, you agree to this Privacy Policy.

Who We Are

Addis AI is the data controller for personal information covered by this policy.

Email: support@addisassistant.com or contact@addisai.ch

Phone: +251703753500

Information We Collect

We collect personal information in the following categories:

• Contact and business details (such as name, work email, company, and use-case details) when you submit demo or contact forms.
• Subscription and waitlist details (email, source, status, and related metadata) when you sign up for updates.
• Voice and interaction content you choose to provide in our apps or assistant experiences, such as text prompts, audio inputs, transcripts, and responses.
• Technical and usage data, including IP address, user agent, referrer URL, device/browser metadata, timestamps, and basic diagnostics.
• Security and anti-abuse signals, including rate-limit events and bot-verification signals (for example, Cloudflare Turnstile).
• Email engagement signals for operational measurement, such as tracked link-click events in product emails.

How We Use Information

• Provide, operate, and improve our services.
• Process demo requests, waitlist signups, and newsletter subscriptions.
• Send transactional messages (for example, subscription confirmation or unsubscribe updates).
• Respond to support and legal requests.
• Prevent abuse, fraud, and unauthorized access, and maintain platform reliability.
• Analyze service performance and usage trends at an operational level.

Legal Bases (EEA, UK, and Switzerland)

Where applicable, we process personal information under:

• Consent (for optional marketing communications).
• Contract performance (to provide requested services).
• Legitimate interests (security, product improvement, and operational analytics).
• Legal obligations (when required by law).

How We Share Information

We may share data with trusted service providers, including:

• Infrastructure and database providers (for example, Supabase).
• Transactional email delivery providers (for example, Resend).
• Security and anti-bot providers (for example, Cloudflare).

We may also share information when required by law, to protect rights and safety, or during a merger, acquisition, financing, or asset transfer.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

International Data Transfers

Your information may be processed in countries other than your own. Where required, we use contractual and organizational safeguards to protect transferred personal information.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including legal, accounting, and security requirements.

• Demo, contact, subscription, and waitlist records are retained for operational follow-up and relationship management.
• Subscription suppression records may be retained to honor opt-out requests.
• Security and technical logs are retained for abuse prevention and incident response.

Data Security

We use technical and organizational safeguards designed to protect personal information. No internet-based system is fully secure, but we continuously work to reduce risk and improve controls.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to our processing of your personal information, and to request portability where applicable.

You can unsubscribe from marketing emails at any time using the unsubscribe link in email messages.

To exercise privacy rights, contact us at support@addisassistant.com or contact@addisai.ch. We may need to verify your identity before completing your request.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take appropriate steps.

Third-Party Links and Services

Our services may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

Contact Us

For privacy questions or requests, contact support@addisassistant.com or contact@addisai.ch or call +251703753500.